This policy covers how Novatech Solution delivers projects, and what happens if you need to cancel, request a refund, or raise a complaint.
01 Delivery Timelines ("Shipping")
All Novatech Solution packages are digital services delivered online — there is no physical shipment.
| Package |
Typical delivery |
| The Fresh Cut ($199) |
5 business days from receipt of all materials |
| The Full Treatment ($499) |
7 business days from receipt of all materials |
| The Chair Filler ($799) |
7–10 business days from receipt of all materials |
The clock starts once we've received everything we need from you (photos, service list and prices, brand preferences). Delays in supplying materials, or requested revisions beyond the agreed scope, will extend these timelines. We currently work exclusively with hair salons based in the USA.
02 Cancellation
You may cancel your order under the following conditions:
- Before work begins(i.e. before we start onboarding or design): full refund, minus any domain fee already paid to the registrar on your behalf.
- After work begins but before first draft delivery:50% refund of the package price.
- After the first draft has been delivered:no refund, as design and development work has been completed.
- After the site has gone live:orders cannot be cancelled, as the service has been fully delivered.
To cancel, contact us at hello@NovatechSolution.net or WhatsApp +1 (808) 461-0140 with your order details.
03 Refunds, Returns & Exchange
Because our Services are custom digital work rather than a physical product, "returns" and "exchanges" work differently from retail goods:
- Not satisfied with the design?Every package includes up to 2 rounds of revisions before final delivery, at no extra cost.
- Refund eligibility:refunds follow the cancellation schedule in Section 2 above. Approved refunds are processed back to your original payment method within 7–10 business days.
- Technical issues after launch:if your site has a functional defect caused by our work within the first 30 days of launch, we will fix it at no charge.
- Change of mind after delivery:since the website has been custom-built to your specification, we're not able to offer a refund once the final site has been delivered and approved by you.
To request a refund, email hello@NovatechSolution.net with your order reference and reason for the request.
04 Complaints Handling
We want to resolve any issue quickly and fairly. Here's how:
- How to reach us:email hello@NovatechSolution.net or WhatsApp +1 (808) 461-0140 with a description of the issue and your order details.
- Acknowledgement:we'll confirm receipt of your complaint within 1–2 business days.
- Resolution:we aim to resolve most complaints within 5–7 business days of acknowledgement. Complex issues may take longer — we'll keep you updated on progress.
- Escalation:if you're not satisfied with how a complaint was handled, you can ask for it to be reviewed by the studio owner directly at hello@NovatechSolution.net.
